There is water in the gas between a reseller and Shammi cylinders. The inhabitant of Midlands had purchased a gas cylinder on last Tuesday. Noting that the oven still does not light, he switched his regulator against a new one, thinking that the problem was there. No results.
So he returned the bottle to the retailer. But the latter refused to take her back. Shammi says he was forced to buy a second bottle. Unfortunately, he encountered the same problem. « J’ai retourné la bonbonne et j’ai vu que de l’eau sortait par une fente. Même chose avec la seconde. »
Shammi called the parent company to complain and he was told that an officer would contact him the same day. In vain. Exasperated, Shammi said to have complained to the authorities concerned.
We turned to the company’s communication manager. He told us: “Depuis l’année dernière, un responsable a été désigné pour faire le lien entre le consommateur et la compagnie. Par exemple, s’il y a un problème, il reprend la bonbonne et la rembourse. Et à notre niveau, nous faisons les vérifications nécessaires.”
The communications manager said that the tank was recovered for analysis and that according to the expert who examined it, there is no problem. Regarding customer relations, it ensures that it will open an investigation because it believes that this attitude is unacceptable.
A meeting was held on last Thursday between an officer and Shammi. However, he does not intend to give up. « Je ferai faire des analyses par une institution privée pour avoir plus de détails et ensuite je déciderai de la marche à suivre. »
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